Returns & refunds
Wrong, damaged ya defective item ke liye delivery ke 24 ghante ke andar contact karein.
Issue report kaise karein
Agar wrong, damaged ya defective item mila hai, delivery ke 24 hours ke andar WhatsApp ya email par apna order number aur clear photos/videos bhejein. Return bhejne se pehle hamari team se contact karein; team return instructions aur address batayegi.
Return ki condition
Item unused, unwashed aur original condition mein ho. Original packaging aur tags, jahan applicable hon, saath rakhein. Return request approval aur received item ki inspection ke baad process hogi.
Kin cases mein return available nahi
- Change of mind ya personal preference.
- Size/fitting issue, jab tak hamari taraf se wrong size na bheja gaya ho.
- Screen settings ki wajah se colour ka halka farq.
- Used, washed, altered ya delivery ke baad damaged items.
- Original packaging/tags missing, jahan applicable hon.
Replacement aur refund
Approved complaint mein replacement/exchange preferred hai. Agar refund approve ho, inspection ke baad agreed bank transfer, Easypaisa ya JazzCash method se diya jayega. Shipping charges non-refundable hain. Refund amount aur next steps team aap se confirm karegi; return request submit karne se automatic refund issue nahi hota.